The VAR Guy http://thevarguy.com/taxonomy/term/7342/more en Zero One: Digital Transformation Begins with Employees http://thevarguy.com/var-guy/zero-one-digital-transformation-begins-employees <div class="node-body article-body">Too many companies falsely claim their employees prioritize the customer experience.</div> <p><a href="http://thevarguy.com/var-guy/zero-one-digital-transformation-begins-employees" target="_blank">read more</a></p> http://thevarguy.com/var-guy/zero-one-digital-transformation-begins-employees#comments The VAR Guy Tue, 25 Apr 2017 17:07:00 +0000 104811 at http://thevarguy.com Thinkstock Demonstrating That You Fulfill the SLA http://thevarguy.com/var-guy/demonstrating-you-fulfill-sla <div class="field-byline"> Skip Chilcott, Global Head of Product Marketing at IR </div> <div class="node-body article-body">When it comes to delivering the service level that is outlined in service level agreements (SLA) and meeting performance expectations, service providers do a great job. However, some providers often run into the challenge of keeping proper documentation reflecting that fact. </div> <p><a href="http://thevarguy.com/var-guy/demonstrating-you-fulfill-sla" target="_blank">read more</a></p> http://thevarguy.com/var-guy/demonstrating-you-fulfill-sla#comments The VAR Guy Tue, 25 Apr 2017 14:15:00 +0000 104831 at http://thevarguy.com ThinkStock ThinkStock Time to give marketing more respect? Good Idea http://thevarguy.com/var-guy/time-give-marketing-more-respect-good-idea <div class="field-deck"> The buyer's journey has changed—and so should your marketing. </div> <div class="node-body article-body">If you’re still treating marketing as an afterthought, you’re likely courting trouble. A fresh marketing strategy is just as crucial to a reseller’s business as is a strong sales and engineering plan.</div> <p><a href="http://thevarguy.com/var-guy/time-give-marketing-more-respect-good-idea" target="_blank">read more</a></p> http://thevarguy.com/var-guy/time-give-marketing-more-respect-good-idea#comments The VAR Guy Thu, 20 Apr 2017 11:00:00 +0000 104641 at http://thevarguy.com Thinkstock Zero One: Digital Transformation Growing Pains http://thevarguy.com/var-guy/zero-one-digital-transformation-growing-pains <div class="node-body article-body">Upending old ways will cause some people to push back, Pitney Bowes learned.</div> <p><a href="http://thevarguy.com/var-guy/zero-one-digital-transformation-growing-pains" target="_blank">read more</a></p> http://thevarguy.com/var-guy/zero-one-digital-transformation-growing-pains#comments The VAR Guy Wed, 19 Apr 2017 15:59:00 +0000 104621 at http://thevarguy.com Thinkstock 7 Lessons for Mobile Mastery http://thevarguy.com/var-guy/7-lessons-mobile-mastery <div class="node-body gallery-body">Mobile has become the touchpoint with customers and battleground with competitors – are you winning?</div> <p><a href="http://thevarguy.com/var-guy/7-lessons-mobile-mastery" target="_blank">read more</a></p> http://thevarguy.com/var-guy/7-lessons-mobile-mastery#comments The VAR Guy Mon, 17 Apr 2017 16:23:00 +0000 104541 at http://thevarguy.com MSPs and Managed Services are Key to the Post-DevOps World http://thevarguy.com/var-guy/msps-and-managed-services-are-key-post-devops-world <div class="node-body article-body">DevOps is now mainstream. To continue innovating, organizations will seek to automate all of their IT processes -- in other words, to do NoOps -- and MSPs can help.</div> <p><a href="http://thevarguy.com/var-guy/msps-and-managed-services-are-key-post-devops-world" target="_blank">read more</a></p> http://thevarguy.com/var-guy/msps-and-managed-services-are-key-post-devops-world#comments The VAR Guy Thu, 13 Apr 2017 16:19:00 +0000 104491 at http://thevarguy.com Infosys Boosts Investor Payout as Sales Forecast Disappoints http://thevarguy.com/var-guy/infosys-boosts-investor-payout-sales-forecast-disappoints <div class="field-byline"> Bloomberg </div> <div class="node-body article-body">Asia’s second-most valuable exporter of software services is re-tooling to shore up margins as businesses cut their IT budgets, a long-term concern that’s depressed its stock for much of the past year.</div> <p><a href="http://thevarguy.com/var-guy/infosys-boosts-investor-payout-sales-forecast-disappoints" target="_blank">read more</a></p> http://thevarguy.com/var-guy/infosys-boosts-investor-payout-sales-forecast-disappoints#comments The VAR Guy Thu, 13 Apr 2017 15:17:00 +0000 104481 at http://thevarguy.com Zero One: United Airlines Puts Customer Experience to the Test http://thevarguy.com/var-guy/zero-one-united-airlines-puts-customer-experience-test <div class="node-body article-body">Thanks to mobile cameras and social networks, customers wield tremendous power over who they should be giving their money to and how they want to be treated – which United is learning the hard way.</div> <p><a href="http://thevarguy.com/var-guy/zero-one-united-airlines-puts-customer-experience-test" target="_blank">read more</a></p> http://thevarguy.com/var-guy/zero-one-united-airlines-puts-customer-experience-test#comments The VAR Guy Tue, 11 Apr 2017 18:58:00 +0000 104391 at http://thevarguy.com Thinkstock Zero One: Betting on Big Data http://thevarguy.com/var-guy/zero-one-betting-big-data <div class="node-body article-body">Pitney Bowes has built a portfolio of location-based data products that help companies make better business decisions.</div> <p><a href="http://thevarguy.com/var-guy/zero-one-betting-big-data" target="_blank">read more</a></p> http://thevarguy.com/var-guy/zero-one-betting-big-data#comments The VAR Guy Mon, 10 Apr 2017 19:43:00 +0000 104331 at http://thevarguy.com Thinkstock U.S. Visa Revamp Poised to Benefit Big U.S. Tech, Punish Outsourcers http://thevarguy.com/var-guy/us-visa-revamp-poised-benefit-big-us-tech-punish-outsourcers <div class="node-body article-body">The new way foreign worker visas are doled out in the U.S. is poised to benefit some of the biggest technology companies, like Alphabet Inc., Microsoft Corp. and Facebook Inc., while punishing outsourcing firms that developed a disproportionate dependence on the program.</div> <p><a href="http://thevarguy.com/var-guy/us-visa-revamp-poised-benefit-big-us-tech-punish-outsourcers" target="_blank">read more</a></p> http://thevarguy.com/var-guy/us-visa-revamp-poised-benefit-big-us-tech-punish-outsourcers#comments The VAR Guy Wed, 05 Apr 2017 16:09:00 +0000 104201 at http://thevarguy.com Thinkstock