Industry Perspectives

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The Journey to Customer Success in the Cloud Starts Now

  • Jul 19, 2017
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    The Journey to Customer Success in the Cloud Starts Now

    Whether your company develops, implements, resells or offers managed services, customer success should be your driving business purpose--particularly in the cloud landscape....More
  • Jul 6, 2017
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    Evaluate Your Relationships & Make the Most of Your Time

    In our channel universe, we all know that professional relationships are critical to success and survival--and that not all relationships are equal. Often, channel partners must navigate the tricky terrain of successfully managing both vendor and customer relationships. Sometimes, that’s not an easy task....More
  • Jul 5, 2017
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    Five Ways Your IT Client Can Reduce Data Center Downtime

    One of the worst phrases any IT professional can hear? "The system is down." A system outage of any duration is going to mean a day of headaches, calls from every person whose job relies on IT support (basically, everyone), and hours spent troubleshooting, recovering data, and reporting on what went wrong....More
  • Jun 29, 2017
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    The High Cost of Free Migration Tools

    The rapid rate of cloud adoption has led to a proliferation of free tools for getting data into the cloud without having to make any additional investments. But what many users have discovered is that free tools carry hidden costs and can make migrations even more of a burden....More
  • Jun 22, 2017
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    4 Marks of a True Digital Workspace

    Companies know that support for remote access is key to employee productivity, but there is a big difference between getting employees online and providing them with a true digital workspace....More
  • Jun 20, 2017
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    Becoming a Customer Success Leader

    “The first responsibility of a leader is to define reality. The last is to say thank you. In between, the leader is a servant.” This quote comes from Max De Pree, the former CEO of Herman Miller, an office furniture company. I believe Mr. De Pree was speaking about leadership generically, but his quote couldn’t ring more true in reference to customer success....More
  • Jun 16, 2017
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    Five Reasons Why Your Clients Should Consider DRaaS

    Disaster recovery as a service (DRaaS) is rapidly gaining popularity and is offered by an increasing number of service providers....More
  • Jun 13, 2017
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    No Crystal Ball Required: Coming Security Challenges

    The new 2017 Cyberthreat Defense Report from CyberEdge Group combines survey feedback from your global peers with expert analysis to give you valuable insights and actionable tips on how to confront upcoming security challenges....More



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