MSP Mentor

SkyKick’s Office 365 Tools Win HIPAA, EU Data Certifications

Wed, 2017-03-29 20:56
Partners can now use the vendor’s cloud management software for U.S. healthcare customers or for those who move information between the U.S. and Europe, without incurring third-party compliance costs.

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Categories: Linux

AWS Launches ‘Amazon Connect’ Cloud-Based Contact Center

Wed, 2017-03-29 18:02
Nicole Henderson | Talkin Cloud A self-service graphical interface makes it easy for non-technical users to design contact flows, manage agents and track performance metrics – with no special skill required.

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Categories: Linux

If I Were Launching an MSP Now | John Rutkowski

Wed, 2017-03-29 11:15
Svetlana Didorenko The founder and CEO of Newark, Del.-based BOLDER Designs, shares three suggestions he’d apply if he were launching an MSP from scratch today.

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Categories: Linux

MSPAlliance, Ingram Micro Roll Out Cloud Certification for MSPs

Tue, 2017-03-28 22:24
The MSP/Cloud Verify Program aims to promote best practices and improve service delivery among providers of managed IT and cloud services.

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Categories: Linux

Hackers Vow to Remotely Wipe iPhones if Apple Doesn’t Pay Ransom by April 7

Tue, 2017-03-28 21:41
The London-based group claims it has obtained iCloud and Apple ID login credentials belonging to hundreds of millions of users. Apple is refusing to pay.

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Categories: Linux

The Doyle Report: Collaboration Overload Is Killing Productivity

Tue, 2017-03-28 18:40
A look at Unified Communications (UC) and more with Jive cofounder Matt Peterson Some say the costs associated with meetings, emails, IMs and other forms of workforce collaboration now exceed the benefits. What this means for you.

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Categories: Linux

Top Salesforce Growth Hacks and Little-known Tips

Mon, 2017-03-27 22:46
Derek Handova | Talkin Cloud Power users and expert consultants continue to innovate Lilliputian growth hacks for this ultimate business relationship weapon. This article explores their best tips and little-known secrets.

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Categories: Linux

The Doyle Report: We’re Talking New Ideas Today, Including The Good, The Bad and The Ugly

Mon, 2017-03-27 22:06
A round up of some of the industry’s latest thinking from Pax 8, CompTIA, Clarity Channel Advisors and more What are the ideas that have captured your attention of late?

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Categories: Linux

Odin Automation Essentials Adds Microsoft Azure, More Hosting

Mon, 2017-03-27 20:38
The Ingram Micro-owned technology is designed to give IT services providers a streamlined, cost-effective tool for automated delivery of popular cloud services.

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Categories: Linux

How to Survey ‘Lost Customers’ (The Right Way)

Mon, 2017-03-27 17:42
Asking former customers these open-ended questions will give you the data you need to minimize customer attrition.

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Categories: Linux

Major Outage Shuts Down Office 365 in U.S., Europe... and Other MSP News

Mon, 2017-03-27 11:00
From product releases to perspectives in the field, here's a recap of top headlines from the week of March 20-24.

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Categories: Linux

Don’t Take the Bait; Spear Phishers Trying to Reel in Big Tax Returns

Mon, 2017-03-27 05:24
Taxpayers, company accountants and IT admins, take heart: The IRS isn’t the only group that’s interested in your tax return. Criminals leverage unencrypted email, poor firewalls, and general social engineering to steal taxpayers’ and organizations’ returns in hopes of garnering a refund and/or nonpublic information (NPI)—and it’s arguably easier for them to do it than filing a return.

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Categories: Linux

Why You Need the Right Cloud Monitoring Solution

Mon, 2017-03-27 04:59
When a Microsoft outage in early March took down a host of cloud-based services, the impact on users ranged from inconvenience to hampered productivity. For many managed service providers, the outage meant fielding calls from customers unsure of why they were suddenly unable to access the applications they rely on to operate their businesses.

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Categories: Linux

3 Reasons MSPs Should Embrace the Broader Role of MSSP

Mon, 2017-03-27 04:32
The skyrocketing number of security threats combined with a growing acceptance of the as-a-service business model is creating an increased demand for managed security services providers (MSSPs)

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Categories: Linux

Startup’s Robots Remove Tedium, Paper Cuts From Digitizing Records

Fri, 2017-03-24 19:38
Ian King | Bloomberg Ripcord’s technology aims to take away much of the labor of turning paper records into usable electronic information.

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Categories: Linux

View Full List of Cisco Products in ‘Vault 7’ Critical Vulnerability

Fri, 2017-03-24 17:21
The vulnerability affects devices that are both running Cisco IOS software and configured to accept incoming Telnet connections.

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Categories: Linux

Cisco Reveals Critical Vulnerability Found in WikiLeaks’ ‘Vault 7’ Docs

Thu, 2017-03-23 23:17
The security hole - identified from a leak of secret C.I.A. cyber tools - could allow hackers to access the IOS and IOS XE software inside hundreds of models of Cisco routers and switches.

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Categories: Linux

If I Were Launching an MSP Now | Ash Pirwani

Thu, 2017-03-23 23:15
Svetlana Didorenko The president of Houston, Texas-based eNet Systems shares three suggestions he’d apply if he were launching an MSP from scratch today.

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Categories: Linux

The Doyle Report: After Years of Hacks and Breaches, There May Be Reason for Optimism in Cybersecurity

Thu, 2017-03-23 17:44
Not all news emanating from the world of cybersecurity is grim. In fact, at least one expert says there is reason for optimism when it comes to protecting people, devices and data. Insights on hacking and cybercrime from SolarWinds Global Cyber Security Strategist Ian Trump. Stock Symbols:  CNS

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Categories: Linux

3 Tips for MSPs to Increase Q2 Revenue

Thu, 2017-03-23 14:34
Kirill Bensonoff | Guest Blogger Time is of the essence for IT services providers to deploy strategies that can still impact their 2017 bottom lines.

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Categories: Linux
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