MSP Mentor

The Doyle Report: After Years of Hacks and Breaches, There May Be Reason for Optimism in Cybersecurity

Thu, 2017-03-23 17:44
Not all news emanating from the world of cybersecurity is grim. In fact, at least one expert says there is reason for optimism when it comes to protecting people, devices and data. Insights on hacking and cybercrime from SolarWinds Global Cyber Security Strategist Ian Trump. Stock Symbols:  CNS

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Categories: Linux

3 Tips for MSPs to Increase Q2 Revenue

Thu, 2017-03-23 14:34
Kirill Bensonoff | Guest Blogger Time is of the essence for IT services providers to deploy strategies that can still impact their 2017 bottom lines.

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Categories: Linux

The Doyle Report: Cloud Technology: Friend or Foe?

Wed, 2017-03-22 22:19
After all these years, cloud technology is still befuddling service providers. It need not, if you take the right steps At the industry gathering of MSPs and other channel practitioners this week, industry representatives challenged fellow compatriots to step up their game and consider managed services and cloud computing services as complementary business models, not competitive.

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Categories: Linux

Microsoft Probes Cause of Global Web Outage

Wed, 2017-03-22 20:25
The disruption affected user access to a range of the tech giant’s online services for more than 16 hours, in some cases. Also unclear is how or if the outages were related to a simultaneous problem with Azure cloud.

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Categories: Linux

Microsoft Wants to Help MSPs Win at Hybrid Cloud, Digital Transformation

Wed, 2017-03-22 17:36
Nicole Henderson | Talkin Cloud The tech giant is hosting its 13th annual Cloud and Hosting Summit this week in Bellevue, Wash., bringing together nearly 500 partners across different business models to explore digital transformation at work.

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Categories: Linux

It's Time to Start Thinking about Cognitive Computing

Wed, 2017-03-22 12:12
We're only on the cusp of it but if you're not yet thinking in cognitive terms, now's the time to start.

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Categories: Linux

Major Outage Shuts Down Office 365 in U.S., Europe

Tue, 2017-03-21 18:13
As of 6 p.m. ET, users were continuing to have difficulty using Microsoft’s online services.

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Categories: Linux

SaaS Keeps SMBs and Solopreneurs from Falling Behind in Cloud

Tue, 2017-03-21 16:57
Derek Handova | Talkin Cloud Mom-and-pop shops and sole proprietors can use enterprise-grade software as a service to take on the big boys.

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Categories: Linux

Customer Satisfaction Survey Do's & Don'ts

Tue, 2017-03-21 14:23
This at-a-glance illustration offers best practices for using customer satisfaction measurement tools.

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Categories: Linux

Veteran Tommy Wald to Head New MSP Accelerator

Mon, 2017-03-20 21:28
Xcellerate, the outgrowth of a New Zeland MSP, bills itself as a holistic consulting firm that addresses all parts of their MSP clients’ businesses to streamline operations and kick them into high gear.

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Categories: Linux

The Doyle Report: Innovation and Commoditization Are Undermining Outsourcing

Mon, 2017-03-20 19:43
Innovation and labor trends are negatively impacting the businesses of large information and communications technology (ICT) outsourcers. Stock Symbols:  TCS WIT

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Categories: Linux

CEO Forum: Addressing the Growing IT Skills Gap

Mon, 2017-03-20 18:08
Michael George | Continuum Managed Services In the second part of this series, Continuum Managed Services chief Michael George discusses how, with careful consideration and planning, MSPs can hire to fill select roles, outsource and leverage third-party partnerships, and deploy software and automation to fill remaining gaps in their service delivery models.

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Categories: Linux

RMM Vendor Pulseway Launches NOC Service... and Other MSP News

Mon, 2017-03-20 11:00
From product releases to perspectives in the field, here's a recap of top headlines from the week of March 13-17.

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Categories: Linux

WikiLeaks to Help Tech Firms Patch Vulnerabilities

Fri, 2017-03-17 22:54
Editor Julian Assange said the organization would cooperate with vendors like Microsoft, Apple and others to fix security flaws exposed by last week’s release of a C.I.A. cyberweapons toolkit.

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Categories: Linux

The Doyle Report: How Can You Make Money In Digital Transformation? Start By Filling in the Gaps

Fri, 2017-03-17 19:02
Customers have cracks between their structures, processes and technology. They need your helping filling them in. In “Building Digital Organizations,” CompTIA’s Seth Robinson, senior director of technology analysis, explains how end customers are reassembling their organizations and teams so they can best take advantage of digital transformation. He also showcases how your business could benefit from this activity.

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Categories: Linux

Customer Retention: A Triple Play for Business Owners

Fri, 2017-03-17 16:47
It’s widely accepted that, across most industries, a 5 percent boost in customer retention can drive an increase in profits of 25 percent or more.

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Categories: Linux

If I Were Launching an MSP Now | Hermann Masser

Thu, 2017-03-16 15:00
Svetlana Didorenko The founder and president of El Paso Texas-based Masser Technologies shares three suggestions he’d apply if he were launching an MSP from scratch today.

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Categories: Linux

From Break/Fix to MSP in 365 Sleepless Nights

Thu, 2017-03-16 13:19
Kris Blackmon | The VAR Guy Follow along with Angel and Nancy Sabino as they change the business model of their Katy, Texas-based IT services firm.

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Categories: Linux

Record Patch Tuesday: We Read the Security Bulletins So You Don't Have To

Thu, 2017-03-16 12:47
Lisa Schmeiser | Windows Supersite After skipping February’s monthly round of updates, Microsoft this week released 18 security bulletins. We detail them all.

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Categories: Linux

RMM Vendor Pulseway Launches NOC Service

Wed, 2017-03-15 19:55
The new service – delivered from facilities in Ireland and India – will allow IT services providers to build customized, around-the-clock monitoring and management packages.

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Categories: Linux
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