MSP Mentor

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Updated: 59 min 23 sec ago

MSPs: Get On Board with the HIPAA Omnibus Rule

Thu, 2015-07-02 16:13
As healthcare is one of the most regulated industries out there, cloud-based services need to make sure they have the required security protocols in place before they approach prospective clients. If you’re wondering why, look no further than the surge of cyber-attacks the healthcare industry has experienced in the past few years.

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Categories: Linux

We Need a Multi-tier Wholesale Cloud Solution Built for the Channel

Thu, 2015-07-02 14:44
The business model for the channel is undergoing a major disruption with the widespread adoption of cloud computing. Most channel players are actively trying to transition to selling cloud services, and it is clear that they are struggling with how to transition their business model. As it turns out, jumping into selling cloud services is no easy task--you either need to make a major investment in building and supporting your own cloud service or you have to live with the small margins that come from reselling existing public cloud services. Neither option is very attractive for most players. What is really needed is a wholesale cloud solution that is purpose-built for the channel--a solution that allows a channel partner to define the services it wants to sell, control the margin on those services, automate the business processes within its ecosystem, and, of course, put the focus on supporting and servicing clients.

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Categories: Linux

5 Reasons Service Providers, ISVs and VARs Must Consider Offering Managed Cloud Services

Thu, 2015-07-02 13:46
With 88% of organizations using a public cloud, it’s safe to say that the market is embracing the benefits of the cloud--and we’re not just talking about enterprises. By the year 2020, 78% of small businesses plan to fully adopt cloud computing. And, the majority of these SMBs have already begun developing cloud strategies and deploying apps in the cloud. The question for service providers, ISVs and VARs now becomes: So, your customers are ready for the cloud--but can you deliver?

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Categories: Linux

ChannelTech Podcast: Cisco/OpenDNS Deal, Internet of Everything, London Calling for ConnectWise

Thu, 2015-07-02 13:21
ChannelTech Podcast In this ChannelTech Podcast, our editors talk about Cisco and the Internet of Everyting, Cisco's $600 million-plus deal to acquire Advanced Threat security company OpenDNS and ConnectWise's plans to put a top executive in the UK to lead international operations. Our editors talk about the top news for the week ending July 2. Audio File:  ChannelTech Podcast 070215.mp3 Content Classification:  Curated

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Categories: Linux

The Trouble with APIs and How to Fix It

Thu, 2015-07-02 10:28
Mike Vizard While application programming interfaces (APIs) have been nothing short of a boon for interoperability they still represent a major management challenge. Not only do APIs tend to get updated randomly, some of them outright disappear for one reason or another with little to no notice.

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Categories: Linux

5 Cloud Computing Stories MSPs Need to Know About, Week of July 3

Thu, 2015-07-02 07:56
Dan Kobialka This week's column features cloud computing news from Microsoft, Oracle, SkyKick, Faction and Forrester Research. Here's a look at the top cloud computing stories that managed service providers (MSPs) will want to know about, compiled by MSPmentor, for the week of July 3. Content Classification:  Curated

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Categories: Linux

Tigerpaw Software Version 15R1: Here's What MSPs Need to Know

Wed, 2015-07-01 17:09
Dan Kobialka Tigerpaw Version 15R1 includes KPI reports that enable users to measure success in finance, resources, marketing and sales. Tigerpaw Software this week launched version 15R1 of its flagship platform, which now includes the "Matrix" business intelligence (BI) reporting tool, centralized billing and other new features. Here are the details. Content Classification:  Curated

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Categories: Linux

Do Your Customers Understand What 'Managed Services' Are?

Wed, 2015-07-01 11:30
Carolyn April CompTIA's director of industry research takes issue with the name "managed services." Do your customers really understand what that means? And what do your customers really want when they hire you? We've got the questions and the answers here.

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Categories: Linux

How MSPs Can Optimize Managed Services with RMM/PSA Integration

Tue, 2015-06-30 21:05
The integration of RMM (remote monitoring and management) with PSA (professional services automation) is becoming more commonplace in managed services, and some PSA vendors have even acquired RMM vendors to promote this approach. But while RMM/PSA integration makes eminent sense, by helping MSPs deliver new levels of automation and service quality, providers should take care not to be pushed into a specific integration. IT service providers are always at their best when they have the flexibility to choose the tools that best suit their and their customers’ needs. Content Classification:  Marketing

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Categories: Linux

Your Clients' Fax Processes Might Have Compliance Gaps—and That’s an Opportunity for You

Tue, 2015-06-30 20:22
Many organizations don't realize that simply running Windows XP may place them in non-compliance with important federal regulations. If there is this much confusion over technology IT departments are focused on--a computer operating system--then how much do your clients really understand about the compliance levels of their fax infrastructure? Content Classification:  Marketing

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Categories: Linux

Step Up to the Plate with Security Services in 2015

Tue, 2015-06-30 20:00
It’s no surprise that security was the No. 1 SMB concern among respondents surveyed for the recent CompTIA study, "Enabling SMBs with Technology." As the report states, “Security is quickly becoming a top priority for all businesses as breaches occur more frequently and carry more serious repercussions.” Content Classification:  Marketing

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Categories: Linux

ConnectWise Co-Founder David Bellini to Lead International Expansion from London

Tue, 2015-06-30 16:20
Jessica Davis Professional services automation platform provider ConnectWise is showing just how serious it is about its international expansion. The company today announced that co-founder David Bellini will head up all international operations and be based out of the company’s new London office. Here are the details.

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Categories: Linux

BitTitan, Sonian Unveil Office 365 Email Archiving Service

Tue, 2015-06-30 15:43
Dan Kobialka BitTitan and Sonian together are enabling managed service providers (MSPs) to offer customers a service for migrating email to Microsoft Office 365. Here's everything you need to know. Content Classification:  Curated

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Categories: Linux

Building a Culture of Support

Tue, 2015-06-30 10:58
Many IT service providers state their top business challenge is acquiring new customers. According to MarketingWizdom, “The average business loses around 20 percent of its customers annually simply by failing to attend to customer relationships.” The key to securing your business may not be the latest marketing craze or social media strategy; it may just be making your current customers very happy. And, once you’ve nailed that down, you can focus your efforts externally on marketing and sales. Content Classification:  Marketing

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Categories: Linux

Cisco to Acquire Cloud-based IT Security Provider OpenDNS for $635M Cash

Tue, 2015-06-30 10:42
Jessica Davis Cisco (CSCO) has announced that it plans to acquire cloud-based advanced threat IT security provider OpenDNS for $635 million in cash. Here are the details.

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Categories: Linux

Could the Channel Bubble Burst?

Mon, 2015-06-29 13:58
I had a meeting with my financial adviser this month, doing annual retirement and investment planning with my wife. It’s a big-picture discussion, one of several regular talks we have during the year. Our adviser doesn't see any bubbles bursting in general, which is interesting compared with some of the realities of the IT services business. Content Classification:  Marketing

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Categories: Linux

IT Security Stories to Watch: Was Hershey Park Breached?

Mon, 2015-06-29 13:56
Dan Kobialka Here are four IT security stories to watch during the week of June 29. Hershey Entertainment and Resorts, the company that owns Hershey Park, is investigating a possible data breach. And as a result, Hershey Park tops this week's list of IT security news makers, followed by Damballa, Malwarebytes and The Hartford. Here are four IT security stories to watch during the week of June 29. Content Classification:  Curated

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Categories: Linux

Why MSP Clients Don’t Get What They Pay for in Cloud Computing IaaS

Mon, 2015-06-29 13:40
The great cloud migration has begun in earnest. 2014 was a pivotal year when the clients of MSPs started pushing back and demanding cloud computing solutions over on-premise capital expenditures. It’s simply not enough to be an MSP or VAR and sell only servers, storage and hardware upgrades. These days, business owners know a great deal about the cloud offerings available. Additionally, the early fears of cloud security are being diminished by the countless success stories and case studies of big name companies moving to the cloud. Content Classification:  Marketing

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Categories: Linux

Leidos Becomes Managed Security Services Provider for RSA

Mon, 2015-06-29 12:30
Liedos and RSA have partnered to bring managed security services to their joint customers.

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Categories: Linux

Even IT Pros Are Worried about Public Cloud Security

Mon, 2015-06-29 10:35

Sure, the average consumer is worried about storing their data in the cloud or sharing it through cloud-based file sharing, but how can managed service providers (MSPs) respond to an enterprise when even their own IT professionals are worried about the state of security in the public cloud?

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Categories: Linux
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